CRM or customer relationship management software is a strategic tool designed to help you manage your customer interactions and offer your customers timely support throughout the customer lifecycle. The role of CRM begins by compiling customer data from all touchpoints such as your business website, phone, email, live chat, email support, social media, and others.
Customer interaction management software employs the best strategies, tools, practices, and techniques to not only manage your customer interactions but also use this data to analyze customer behavior so that you can offer customized support, streamline your processes, and build stronger relationships with your customers.
Customer interaction management software is a non-negotiable investment for your business growth. CRM tools are your centralized tools to manage all customer information which can be accessed by support staff, sales team, marketing managers, and other departments of your business as well. With the help of comprehensive business data, you can enhance your customer relationships by offering them timely support, tailoring your communications to match their preferences, and meeting their specific demands in your upcoming offers as well. This also enhances your customer loyalty; you not only get repeat orders from the same customers but also more referrals from their network.
Autus Cyber Tech is a leading CRM company with more than two decades of industry experience and is renowned for its bespoke customer retention management software that caters to businesses across all industries. We have a deep understanding of the challenges faced during customer management and have designed our CRM to be a robust, powerful, and feature-rich CRM. Your search for the best ERP for CRM ends with Proximo! It has been designed to revolutionize your customer interactions and improve your retention rates! Excited to enjoy enhanced customer satisfaction, improved operational efficiency, and drive greater business growth with Proximo, contact us to book your free demo today!
CRM or customer retention management software is a powerful tool that helps you manage your customer interactions efficiently. It has been designed by compiling different processes, strategies, and technologies to help you engage with your customers throughout their lifecycle and give them the best possible customer experience.
The core features of CRM include centralization of customer information, sales and marketing automation, and provision to download detailed reports with actionable insights for business growth. Consumer relationship management software tool also enables you to anticipate customer needs and preferences so that you can drive greater customer loyalty and satisfaction.
As customer interaction management software manages a centralized database of all customer information, your support team can readily access this information to offer quick support. Your marketing team can make use of this data to create campaigns specific to audiences, set up automation, and use analytics to download detailed insights for business growth.
With customer relationship management software, you automate redundant data entry tasks and save your precious time thus enhancing the overall efficiency. Owing to detailed insights into the sales pipelines, you can identify and resolve bottlenecks early on, get a detailed view of customer journeys, prioritize leads, close more deals, and improve your overall sales performance.
Customer relationship management software is magical in helping your business deliver personalized and consistent experiences to your customers. With the help of ERP for CRM, you’ll be able to streamline your operations, personalize your customer interactions, enhance your business efficiency, and generate greater business revenue as well. Get started today!
Proximo, the best ERP for CRM has a built-in module for customer retention management software. It offers a comprehensive dashboard that you can customize based on your needs and use to download real-time data insights for your customer interactions. Proximo enables you to automate your workflows and enjoy the ease of task management. You can also integrate it with other business tools.
Proximo has special customer relationship management software features such as a document management system, telephonic conversation management, lead management system, and customer engagement management system. Other than this, there are ERP modules for customer satisfaction surveys, onboarding with e-registration using KYC features, and a central drive that holds all customer documents.
Customer Management
Document Management System
Telephonic Conversation Management
Lead Management System
Customer Engagement Management
Customer Satisfaction (CSAT) Survey
E –Registration ( Self Onboarding ) / KYC
Central Document Drive
Proximo has been developed by industry experts and so it is loaded with some unique features that make it the best cloud-based customer relationship management software. It offers special provisions for customer engagement campaigns that you can plan and execute on WhatsApp, SMM, or via email.
The document management system of Proximo helps you manage online documents as well as communication trails. The lead management system of Proximo offers a unified platform where leads are auto-synced from platforms like Trade India, India Mart, and others. With Proximo, customers can onboard themselves without any hassles. Proximo is a comprehensive ERP for CRM package.
Logistic Vendor Management
Logistics Cost Management
Dispatch Management
Shipment Status & Delivery Performance Tracking Management
Returns Management
Samples Issuance Management
Dispatch Alerts
MIS & Dashboard
Autus Cyber Tech is an industry leading ERP company and Proximo has been crafted by experts who have more than twenty years of industry experience. Our goal is to offer you a 360-degree view of all customer interactions and enable paperless management of your business.
Proximo, the best choice for customer relationship management software is a platform-independent, cloud based ERP that you can use to manage your business from anywhere across the globe. It is a license-free ERP for CRM and we have no restrictions on the number of users.
If your business is facing difficulties in managing customer interactions and keeping records of their purchase history and preferences, you are not only operating inefficiently but are also missing out on the opportunity to run targeted ad campaigns for higher business sales.
Wondering how you can get started with Proximo, the best consumer relationship management software? Reach out to us and claim your free demo, we’ll take you through the modules and answer your questions so that you are able to make an informed decision for your business.
Autus Cyber Tech is a leading ERP software developer in India and Proximo has been crafted by experts who have more than twenty years of industry experience. Our goal is to offer you a 360-degree view of all customer interactions and enable paperless management of your business.
Proximo, the best choice for customer relationship management software is a cloud-based and platform-independent ERP that you can use to manage your business from anywhere across the globe. It is a license-free ERP for CRM and we have no restrictions on the number of users. Get your free demo today!
Many businesses often pay attention to only the product quality and organizational infrastructure but overlook the point that it is prospects and customers who can, in fact, make or break their business. For SMBs and SMEs, building strong customer relationships and offering a great customer experience is crucial for the growth and success of their business. And a customer relationship management system is designed to serve this purpose. Contact relationship management software allow you to gather and organize all of your customer information and data like demographics and purchasing records in a centralized database. Based on the collected and categorized information, you can sort your prospects and existing clients into profitability tiers and deliver an enhanced, personalized experience
CRM is an abbreviation for best customer relationship management software. It is a comprehensive strategy that helps businesses collect, manage, and streamline their customer touchpoints effectively. This strategy consists of various management techniques intended to amplify your overall customer service as well as marketing capabilities. In addition, a winning CRM process is integral to improving your outreach, creating loyalty, and establishing profitable relationships with prospects and both pre and existing customers. A customer retention management software comes with a centralized database that can accumulate and track your customers’ behavior, information, and communications. In simple terms, a reliable customer relationship management software system helps you monitor all of the interactions with consumers to understand their needs better.
In general, there are three different types of customer relationship management software:
A typical CRM software aims to help businesses better understand and manage their current customers and prospects, build sales funnel, automate sales & marketing processes, and organize customer information. The most key features of a customer relationship management system include:
CRM software, known as Customer Relationship Management software, is the most efficient, robust tool to maintain and establish strong relationships with prospects and consumers. Implementing ERP will enable you to not only acquire and retain loyal customers but also offer a personalized and seamless experience to your consumers. Employing an ERP CRM system like Proximo will allow you to:
When your client base and business start growing, it becomes absolutely necessary to focus on improving your customer relationships and optimizing your sales. A Customer relationship management system takes the stress out of managing your customer information and keeping tabs on interactions with your current and potential consumers.
A customer relationship management system like Proximo ERP CRM software can be leveraged by start-ups, customer relationship management software, manufacturers, small businesses, medium-sized businesses, B2B companies, B2C companies, small to mid-sized enterprises, retailers, sales representatives, and marketing teams. By developing and executing a goal-oriented CRM roadmap, all businesses can significantly increase their understanding of the client base, improve customer experiences, boost ROI, and reduce their costs.
Companies make use of CRM platforms to manage and improve communication efforts with their pre-customers, existing consumers, and prospects. A CRM system helps them gather and organize customer information and understand their needs to build close relationships with them and improve customer satisfaction.
With a CRM solution, businesses can collect and trace their customers’ interactions from various data sources. These resources include social media accounts, e-mails, messages, phone calls, and advertising campaigns. The acquired data can be used to create data visualization and identify patterns in customer behavior. Businesses can use a CRM system to create a list of contacts based on specific criteria and target them. They can also automate workflows, sales and marketing processes, and data entry.
